Hotel Fire & Ice | Hotel in Neuss

| 9.4 (278 Reviews) |  1 Bathroom
Grefrath Hotel | Hotel Fire & Ice

Hotel in Grefrath, Neuss

With direct access to the slopes, Hotel Fire & Ice makes guests feel at home with amenities like a restaurant and a full-service spa.
Change of towels is available on request.
Hotel Fire & Ice offers 101 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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An der Skihalle 1, Neuss, 41472, Germany

Amenities

ParkingParking
TVTV
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Bedding/LinensBedding/Linens
SkiingSkiing
Wellness FacilitiesWellness Facilities
SpaSpa
Fireplace/HeatingFireplace/Heating
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
Eco FriendlyEco Friendly
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • Hair dryerHair dryer
  • BathrobesBathrobes
  • TowelsTowels
  • ShowerShower
  • Free toiletriesFree toiletries
BedroomBedroom
  • Premium beddingPremium bedding
  • Hypo-allergenic beddingHypo-allergenic bedding
  • Bed sheetsBed sheets
  • Pillow menuPillow menu
  • Pillow-top mattressPillow-top mattress
  • Down comforterDown comforter
  • Blackout drapes/curtainsBlackout drapes/curtains
  • PhonePhone
  • SlippersSlippers
  • Water-efficient toilets onlyWater-efficient toilets only
  • Connecting rooms availableConnecting rooms available
  • SoundproofingSoundproofing
  • Individually furnishedIndividually furnished
  • Eco-friendly cleaning products usedEco-friendly cleaning products used
  • Iron/ironing board (on request)Iron/ironing board (on request)
  • LED light bulbsLED light bulbs
  • Laptop-compatible safeLaptop-compatible safe
BreakfastBreakfast
  • 2 bars/lounges2 bars/lounges
  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:30 AM–11:30 AM on weekends: EUR 24.50 for adults and EUR 12.25 for childrenBuffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:30 AM–11:30 AM on weekends: EUR 24.50 for adults and EUR 12.25 for children
  • 1 restaurant1 restaurant
  • Coffee/tea in common area(s)Coffee/tea in common area(s)
  • Electric kettleElectric kettle
  • Coffee/tea makerCoffee/tea maker
  • Free bottled waterFree bottled water
ParkingParking
  • RV/bus/truck parking (surcharge) on siteRV/bus/truck parking (surcharge) on site
  • Uncovered self parking on site (EUR 6 per day)Uncovered self parking on site (EUR 6 per day)
  • Electric car charging station on siteElectric car charging station on site
  • Limited onsite parkingLimited onsite parking
  • Wheelchair-accessible parking availableWheelchair-accessible parking available
AccessibilityAccessibility
  • Wheelchair-accessible path of travelWheelchair-accessible path of travel
  • Well-lit path to entranceWell-lit path to entrance
  • Elevator door width (inches): 35Elevator door width (inches): 35
  • Wheelchair-accessible path to elevatorWheelchair-accessible path to elevator
  • Stair-free path to entranceStair-free path to entrance
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • ElevatorElevator
  • 2 on-site accessible parking spaces2 on-site accessible parking spaces
  • Wheelchair-accessible parkingWheelchair-accessible parking
ActivitiesActivities
  • Health/beauty spaHealth/beauty spa
  • GolfingGolfing
  • Ski areaSki area
  • SkiingSkiing
  • Hiking/biking trailsHiking/biking trails
  • Ski liftsSki lifts
  • SaunaSauna
  • Full-service spaFull-service spa
  • Fitness centerFitness center
  • Bike parkingBike parking
  • Downhill skiingDownhill skiing
  • Steam roomSteam room
  • ShoppingShopping
  • Mini golfMini golf
  • SleddingSledding
  • SnowboardingSnowboarding
EntertainmentEntertainment
  • 32-inch LCD TV32-inch LCD TV
  • Satellite channelsSatellite channels
GeneralGeneral
  • Meeting rooms - 13Meeting rooms - 13
  • Conference center (269 square feet of space)Conference center (269 square feet of space)
  • Banquet hallBanquet hall
  • Front-desk safeFront-desk safe
  • ATM/banking servicesATM/banking services
  • Reception hallReception hall
  • ElevatorElevator
  • Lockers availableLockers available
  • SpanishSpanish
  • FrenchFrench
  • GermanGerman
  • EnglishEnglish
  • PolishPolish
  • DutchDutch
  • At least 80% of food locally-sourcedAt least 80% of food locally-sourced
  • No plastic soda bottlesNo plastic soda bottles
  • Smoke-free propertySmoke-free property
  • Reusable tableware onlyReusable tableware only
  • Comprehensive food waste policyComprehensive food waste policy
  • Double-glazed windowsDouble-glazed windows
  • At least 80% lighting from LEDsAt least 80% lighting from LEDs
  • No plastic drinking strawsNo plastic drinking straws
  • Vegetarian dining optionsVegetarian dining options
  • Fireplace in lobbyFireplace in lobby
  • Local artist showcaseLocal artist showcase
  • Reusable cups onlyReusable cups only
  • No plastic water bottlesNo plastic water bottles
Guest ServicesGuest Services
  • Laundry facilitiesLaundry facilities
  • HighchairHighchair
  • Art suppliesArt supplies
  • Mini golfMini golf
  • Soundproofed roomsSoundproofed rooms
  • Children's gamesChildren's games
  • Laundry facilitiesLaundry facilities
  • Ski storageSki storage
  • Daily housekeepingDaily housekeeping
  • Change of bedsheets (on request)Change of bedsheets (on request)
  • Concierge servicesConcierge services
  • 24-hour front desk24-hour front desk
  • Luggage storageLuggage storage
  • Multilingual staffMultilingual staff
  • Ski passesSki passes
  • Skiing lessonsSkiing lessons
  • Ski-in/ski-out accessSki-in/ski-out access
  • Tour/ticket assistanceTour/ticket assistance
  • Change of towels (on request)Change of towels (on request)
  • Dry cleaning serviceDry cleaning service
  • Ski equipment rentalsSki equipment rentals
InternetInternet
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
OutdoorsOutdoors
  • TerraceTerrace
SpaSpa
  • Steam roomSteam room
  • Spa open dailySpa open daily
  • SaunaSauna
  • MassagesMassages

Policies

Check-in
Check-in
Check-in time starts at 4:00 pm minimum check-in age: 18
Check-out
Check-out
Check-out before 11 am contactless check-out available
Child Policy
Child Policy
Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for eur 30.0 per night.
Payment Policy
Payment Policy
Fee for buffet breakfast: approximately eur 24.50 for adults and eur 12.25 for children uncovered self parking fee: eur 6 per day rollaway bed fee: eur 30.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted

Reviews

Michael
Oct 30, 2025 09:11:21 AM
Review Score:   10
Summary: This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.
See All Reviews

Room Arrangement

Room InfoFacilities
Standard Twin Room, 1 Twin Bed
Room Size: 258 square feet m2
1 Twin Bed
Standard Twin Room, 1 Twin Bed

General

Rollaway/extra beds (surcharge), Square feet - 258, Desk, Room and bed type depend on availability check-in, Ping - 7.25, Square meters - 24, Bed count minimum 1, Extra bed count 1, Air conditioning, Bed count maximum 1, Free cribs/infant beds
Family Suite
Room Size: 441 square feet m2
2 Double Bed and Twin Bunk Bed
Family Suite

General

Rollaway/extra beds (surcharge), Ping - 12.39, Square meters - 41, Number of bedrooms - 1, Children's books, Wardrobe or closet, Bed count maximum 3, Extra bed count 1, Square feet - 441, Air conditioning, Free cribs/infant beds, Bed count minimum 3
Baum Chalet, 1 Queen Bed, Garden View
Room Size: 269 square feet m2
1 Queen Bed
Baum Chalet, 1 Queen Bed, Garden View

General

Square feet - 269, No rollaway/extra beds, Portable fan, No cribs (infant beds), Garden view, Wardrobe or closet, Ping - 7.56, Square meters - 25, Heated floors, Bed count minimum 1, Bed count maximum 1
Premium Twin Room
Room Size: 280 square feet m2
1 Double Bed
Premium Twin Room

General

Rollaway/extra beds (surcharge), Square feet - 280, Number of bedrooms - 1, Wardrobe or closet, Square meters - 26, Bed count minimum 1, Extra bed count 1, Air conditioning, Bed count maximum 1, Free cribs/infant beds, Ping - 7.87

FAQ's

Is this Hotel Fire & Ice pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Fire & Ice have a swimming pool?

No, this Hotel Fire & Ice does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Fire & Ice?

Best-rates for the Hotel Fire & Ice starts from $132 per night with includes Parking, TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Sports/Activities, Bedding/Linens, Skiing, Wellness Facilities, Spa, Fireplace/Heating, Restaurant, Bar, Toiletries, Guest Services, Eco Friendly, Breakfast, Child Friendly, Internet, Kitchen, Laundry with all other facilities. RBO matches every traveller with their perfect accommodation, whether you are travelling with a group, friends, family, or pets.

Is Hotel Fire & Ice a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Fire & Ice wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Fire & Ice is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Fire & Ice?

Based on the information reported by the owner or manager, the Hotel Fire & Ice indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Fire & Ice?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Fire & Ice are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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AU $190
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